Zetbaz Privacy Policy — How Your Information Is Kept Safe

This Privacy Policy applies to the Zetbaz platform (zetbaz.pro) and all of its services. It clearly explains what data we collect from you, how we use it, and how we keep it safe.

Zetbaz We believe privacy is a fundamental right. We will never use your data against you. Trust is the foundation of our business — and we are fully committed to upholding it.

By using our platform, you are deemed to have accepted this Privacy Policy. This policy is written in plain language so you can understand it easily — we have deliberately avoided complex legal jargon.

Zetbaz collects two types of data — information you provide directly, and data generated automatically when you use the platform.

Information Provided Directly:

• Identity Information: Full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Mobile number, email address.
• Financial Information: Mobile banking number (bKash, Nagad, Rocket) — for payment processing purposes only.
• Profile Information: Username, password (stored in hashed form).

Automatically Collected Information:

• Device Information: IP address, browser type, and device model.
• Usage Data: Games played, time spent playing, and betting patterns.
• Transaction History: Records related to deposits, withdrawals, and bonuses.
• Log Files: Access logs generated automatically on the server.

Zetbaz uses your data solely for specific purposes, each of which is clearly outlined below:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To assist with troubleshooting and provide customer support.
• Security Assurance: To prevent fraud and money laundering.
• Service Improvement: To enhance your experience on the platform.
• Legal Obligation: To comply with applicable laws and regulations.
• Personalized Offers: To show you relevant promotions (you can opt out at any time).

Zetbaz shares data with third parties only in very limited circumstances and under strict controls. We Never We never sell your data.

Zetbaz uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience on the platform.

Zetbaz retains your data only for as long as necessary. Any data that is no longer needed is deleted after the designated retention period.

• Account Information: For the duration of account activity and up to 5 years after closure (for legal compliance).
• Financial Transaction Records: At least 5 years (as required by financial regulations).
• Customer Support Chat Logs: 3 years.
• Analytics Data: Up to 2 years after anonymisation.
• Cookie Data: Up to 1 year, depending on the type.

If you wish to close your account, please contact customer support. We will delete all data beyond our legal obligations as promptly as possible.

As a Zetbaz member, you have the following rights regarding your personal data. These rights are upheld in accordance with international data protection laws.

• Right to Access Your Data: You can request to view all the information we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Portability: You can export your data in a machine-readable format.

Zetbaz is strictly for adults (18 and above). We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• Additional age verification documents may be requested in cases of suspicion.
• If an account belonging to a minor is identified, it will be immediately suspended and all associated data will be deleted.

Zetbaz may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• The "Last Updated" date on this page will be revised after each change.
• For significant changes, a notice will be sent to your registered email address or displayed on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

For any privacy-related questions, requests, or complaints, please get in touch with us. We offer full support in Bengali.